Responsible Gaming

Our Approach to Responsible Gaming

At Purple Casino, gambling is meant to be a form of entertainment, never a way to make money or solve financial problems. Purple Casino is operated by Lumen Holdings B.V., Dr. H. Fergusonweg 94, Willemstad, Curaçao, under Curacao Gaming Authority licence 8048/JAZ, and we want every player to enjoy our games safely and within their means.

18+ Only

You must be at least 18 years old to open an account and play at Purple Casino. We verify the age and identity of our players with a government-issued ID — a passport or driver's licence. Accounts found to belong to underage users are closed.

Tools to Stay in Control

The following tools are available in your account settings:

Deposit limits — decide how much you can deposit and stick to your budget.
Loss limits — cap the amount you can lose.
Reality checks — regular on-screen reminders of how long you have been playing.
Cool-off — take a short break from gambling without closing your account.
Self-exclusion — block access to your account if you need a longer break from gambling.

If you need help setting up any of these tools, our support team is available via live chat and e-mail from 11:00 to 21:00 GMT+0.

Signs to Watch For

Gambling may be becoming a problem if you spend more time or money than you planned, chase your losses, borrow money to play, hide your gambling from family and friends, or feel anxious or irritable when you are not playing. If any of this sounds familiar, take a break and consider using one of the tools above.

Tips for Safe Play

Set a budget before you start and never play with money you need for everyday expenses.
Decide in advance how long you want to play and take regular breaks.
Treat bonuses and cashback as extra entertainment, not as income.
Do not gamble when you are upset, tired or under the influence of alcohol.

Where to Get Help

If gambling is affecting you or someone close to you, free and confidential support is available from GamCare - National Gambling Helpline on 0808 8020 133 (gamcare.org.uk).

For questions about responsible gaming or the tools on your account, contact us at [email protected].